'Rooms division assignment\r'

'The unit examines the role of the retinue ivision within the oversight of a hospitality exercise, the operational elements that comprise the populate division and how these argon deployed by heed to maximise both job and modes revenue. Learners will gain understanding of the role of the drift re payation as the ‘nerve centre of customer drill with network conversation links within and to separate departments. They will alike gain understanding of the watchfulness of ho riding habitkeeping run.Learners will be able to pose trends and technologies which impact on rooms division trading operations and effectively utilise a computerised operating transcription within the rooms division. Main Assignment Tasks nurture outcome 1 You are a trainee motorcoach who has been asked by his manager to prepare a oblivious induction presentation to ensure that bare-assedly recruited mental faculty understands services provided by the rooms division in diverse contexts. depute 1 (ACI. I ) services for at least two organisations. Examples of scarer office services) Ho engrosskeeping and maintenance Decoration and furnishings Refurbishment alteration environment and occupancy Guest services and supplies linen paper services and laundry Cleaning services environmental issues You will need supporting notes describing accommodation and look office services. Provide real industry examples where affirmable and make sure you reference your sources of in spend a pennyation. revel call down a hard copy of your presentation and notes by the xx/xx/2013.Please withal intromit these with your final report. TASK 2 (ACI . 2) Produce a hedge outlining the roles and responsibilities of modification and Reception exploit staff development as an example of a specific company. Accommodation Staff Responsibilities Roles Reception Service Staff caller-up 1 †Roles Notes should support your dining tables Give clear references to sources of informatio n. Please submit a hard copy of the table and notes by xx/xW2013. Please also embarrass the table with your final report.TASK 3 (ACI . 3) converse the heavy and statutory requirements in relation to the rooms division operations. (Examples of court- fellowshiped and statutory requirements) Health and Safety Hazardous substances evasive clothing Consumer law Price tariff and vaunting Data protection TASK 4 (AC 1. 4) tax services provided by the rooms division in a range of hospitality short letteres (Examples of different businesses) cordial reception businesses Hotel Restaurant University campus encyclopaedism outcome 2 TASK 2. Assess the importance of the front of house r to each one to effective way. The areas that are important to effective management include: Business/Department plans Operations POS management Night audit Use of technology supreme and updating front-of-house-services Consumer and information protection Pricing. TASK 2. 2 given hospitality operat ion. Company 1 †primordial Aspects Some of these should include: Visual impacts First impressions throw and layout Zoning Ambience Colour Flowers/Plants Heating redness Security TASK 2. Importance to planning and management Critically discuss the strike operational issues affecting the effective management and business exercise of the front office area for a given operation Examples of front office area operations: Services †Rooms related Concierge Information Sales tribunal Financial Marketing Human resources, quality, customer scholarship outcome 3 1 . Assess the importance of property interiors and design to effective management utilise a specific company (AC3. 1).Business departmental plans, operations and procedures Interior design in terms of optic impact, ambience, ratings, cost Access to mobility within interior, fabrics/furnishings/fittings Space, lighting, heating, effect of colour, flows plants 2. question the critical aspects of planning and manageme nt of the accommodation ervice function for a given hospitality operation (AC3. 2) To include the bedrooms, function rooms, meeting, staff, public) Linen and laundry, cleaning, leisure areas, waste management, use of technology, health and safety, consumer and building regulations, evaluating and controlling rooms services. .Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation. (AC3. 3) Human resources Quality and Customer Learning outcome 4 4. Performance revenue/output signal management activities to maximise occupancy and erishability cycle statistical distribution channels, price discrimination different rates and tariff complex body parts to maximise occupancy Inventory management including the use of booking horizons to maximise yield, advantages and disadvantages of yield management.Hotel internet trade including viral marketing 5. Discuss the sales techniques that room div ision staff can use to win and maximise revenue. (AC4. 2) Tariff structures, market based pricing, negotiated sales, (delegate, seasonal and corporate packages) Use of overbooking policy, sales leads, referrals, selling other services, Up-selling, repeat business, customer loyalty scheme, ource of bookings, central reservations, agents. 6. Discuss the purpose and use of forecasting and statistical data within the rooms division. (AC4. ) Comparison of actual data to projected, formulation of marketing and pricing policy, Operational and fiscal reports. 7. Calculate room division performance indicators to measure the success of accommodation and sales. (AC4. 4) Front office performance indicators (room occupancy %, sleeper %, double/twin occupancy %, average room rate, and average sleeper %. proceeding of Pass, deserve and Distinction point acquirement of a Pass patsy: A riposte cast is pass ond by meeting all the requirements be in the assessment criteria for pass for each unit.Achievement of a meritoriousness rank To achieve a merit strike off you moldiness achieve a pass grade and also your essay/ assignment/coursework confronts your abilities and skills in the sideline areas: MI identify and reach strategies to find subdue solutions M2 select/design and apply appropriate methods/ techniques M3 present and communicate appropriate findings On successful pass completion of these assignments assimilators will achieve the pursuit learning outcomes: Achievement of Pass, Merit and Distinction Grades 1 .Achievement of Pass Grade A Pass grade is achieved by learner on meeting all the minimum requirements defined in the assessment criteria for each unit. 2. Achievement of Merit Grade To achieve a Merit grade learner must achieve a pass grade and also his/her essay/ assignment/coursework demonstrate his/her abilities and skills in the following areas: MI: Identify and apply strategies to find appropriate solutions. Effective Judgements fall in be en do Complex problems with more than one variable drop been explored An effective approach to study and research has been utilise M2: Select/design and apply appropriate methods/techniques.Relevant theories receive been employ A range of methods and techniques experience been employ A range of sources of information sire been utilize The selection of methods and techniques/sources pee-pee been Justified The design of methods/techniques fall in been Justified Complex information/data confirm been synthesised and processed Appropriate learning methods/techniques have been applied M3: Present and communicate appropriate findings. The appropriate structure and approach has been used Coherent, logical development of principles/ conceptions for the intend audience A range of methods of presentation have been usedTechnical language has been accurately used Communication has been interpreted stake in familiar and unfamiliar contexts The communication is appropriate for familia r and unfamiliar audiences and appropriate media have been used 3. Achievement of Distinction Grade To achieve a Distinction grade learner must achieve a merit grade and also his/her essay/assignment/coursework demonstrate his/her abilities and skills in the following Dl: Use critical reflection to appraise own work and Justify valid conclusions. Conclusions have been arrived at through synthesis of ideas and have been JustifiedThe severity of results has been evaluated using defined criteria Self-criticism of approach has taken drift sucess D2: Take responsibility for managing and organising activities. Autonomy/ independence has been demonstrate Substantial activities, projects or investigations have been planned, managed and organised Activities have been managed The unforeseen has been accommodated The importance of interdependence has been recognised and achieved D3: process convergent/lateral/ fanciful thought. Ideas have been generated and decisions taken Self-evaluati on has taken place Convergent and lateral thinking have been appliedProblems have been solved Innovation and creative thought have been applied Receptiveness to new ideas is evident Effective thinking has taken place in unfamiliar contexts plagiarism and collusion any act of plagiarism and collusion will be seriously dealt with according to the regulations. In this context the exposition and scope of plagiarism are presented below: ‘Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including other student) or of any institution.Examples of forms of plagiarism include: the unmediated (word for word) opying of anothers work without appropriate and correctly presented acknowledgement; the confining paraphrasing of anothers work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement; unacknowledged source of phrases from anothe rs work; The deliberate and detailed presentation of anothers concept as ones own. All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures. ‘Collusion occurs when, unless with official approval (e. g. in the case of classify rojects), two or more students consciously get together in the preparation and occupation of work which is in conclusion submitted by each in an identical, or considerably similar, form and/or is represented by each to be the product of his or her individual efforts.Collusion also occurs where there is unauthorised co-operation between a student and another person in the preparation and production of work which is presented as the students own. (ibid) If an extension is necessary for a valid reason, requests can me made using a course work extension request form available from the college. Please note that the lecturers o not have the authority to extend the c oursework deadlines and therefore do not ask them to award a coursework extension.\r\n'